Below are answers to the most common questions about the shipping and delivery of your Sauce Mania order. If you have a question that is not listed here, please Contact Us and ask us.
Can I change my delivery address after my order has been placed?
After you have placed your order there is brief window of opportunity where it may be possible to change the shipping address. Please review the order confirmation email that you receive after your order has been placed and if you notice any errors please contact us immediately using the form on the Contact Us page.
We will do our best to update the shipping address or correct any errors before your order is dispatched to you.
How quickly will my order be shipped?
Orders are processed and shipped in the order in which they are received. The shipping method you select will not alter your position in the queue, only how long it will take for your order to be delivered to you.
Orders that are shipped by Sendle are shipped once a day and are usually shipped the next business day after they are received.
Orders shipped by Australia Post that are received before 12pm will be shipped the same day. Orders received after 12pm will be shipped the next business day.
What shipping methods do you offer?
We offer three methods of shipping: Sendle, Australia Post Parcel Post and Express Post.
Sendle is a courier delivery service that operates as an alternative to Australia Post. We have found that for those ordering one sauce of less than 500g in weight, Sendle is a less expensive shipping option between capital cities and major regional centres. Those located in Brisbane will also generally find Sendle cheaper than Australia Post, as that is where we are located.
Express Post is our express shipping option and if you select this method your order will reach you faster. Sauce Mania customers who are located within the Express Post Delivery Network can expect to receive their order the next business day after it is shipped.
When will my order arrive?
Once you’ve received your order confirmation email, please allow:
For Sendle:
Metro delivery: 3-5 business days
Regional Delivery: 5-7 business days
Remote Delivery: 7-14 business days
Brisbane customers please note: In our experience, Sendle will generally get your order to you faster than Australia Post and we recommend Sendle to our Brisbane customers for that reason.
Parcel Post: Allow 3-5 business days for most East Coast capitals and major regional centres. For delivery to Perth and other remote locations please allow up to 10 business days.
Express Post: The next business day after your order was shipped if the delivery address is located within the Express Post Delivery Network. If the delivery address is located outside the Express Post Delivery Network then it may take an additional business day or two for your order to reach you.
Please note that as a result of the COVID-19 pandemic, the estimated delivery times above cannot be guaranteed and should be taken as a guide only. It is possible that delivery to some areas may take longer due to the increased volume of parcels in the system.
Do you offer international shipping?
No. Sauce Mania only accepts orders from, and delivers to, those with addresses in Australia.
Do you deliver to PO Boxes or parcel lockers?
Sendle does not deliver to Australia Post owned properties such as post offices, PO boxes, locked bags, parcel lockers or parcel collect locations as Australia Post restricts delivery to these locations.
If you select Parcel Post or Express Post as your delivery method your order can be delivered to a PO Box or parcel locker.
Can I track my order?
Yes. Both Sendle and Australia Post provide order tracking information.
What if I am not home when my order arrives?
Orders sent via Sendle that weigh under 500g do not require a signature and will be left at the delivery address if there is a safe place to leave the parcel.
If an order dispatched with Sendle is unable to be delivered on the first attempt, it will either be delivered to a nearby location for collection or made available for a free re-delivery.
Orders sent via Parcel Post will default to Authority to Leave and customers of freestanding residences who are not home to accept delivery and who have a safe place to leave the parcel will have their parcel delivered and a picture will be taken of where it was left. This will be made available to you via auspost.com.au/MerchantTrack
Orders sent by Express Post require a signature on delivery. If you are not home to accept delivery, you will need to sign for it when picking up the parcel from the post office.
I just received my order and it is incorrect or damaged.
If your order is missing items, or contains incorrect or damaged items, please contact customer support at support@saucemania.com.au or by using the form on the Sauce Mania Contact Us page.
How to save on shipping
You can significantly reduce the amount it costs per bottle to ship sauces to you by ordering several sauces.
The table below sets out an example of shipping bottles of sauce to Sydney. By ordering five bottles instead of just one, the cost of shipping per bottle can be reduced by approximately two thirds.
Of course, once your order total is more than $99 shipping is free*, so stock up on sauces today and save!
| # of Bottles | One Bottle | Two Bottles | Three Bottles | Four Bottles | Five Bottles |
|---|---|---|---|---|---|
| Sendle | $7.50 ($7.50 per bottle) | $9.95 ($4.98 per bottle) | $9.95 ($3.32 per bottle) | $12.65 ($3.17 per bottle) | $12.65 ($2.53 per bottle) |
| Parcel Post | $9.20 ($9.20 per bottle) | $9.20 ($4.60 per bottle) | $9.20 ($3.07 per bottle) | $12.45 ($3.15 per bottle) | $12.45 ($2.49 per bottle) |
| Express Post | $12.20 ($12.20 per bottle) | $12.20 ($6.10 per bottle) | $12.20 ($4.07 per bottle) | $15.95 ($3.99 per bottle) | $15.95 ($3.19 per bottle) |